Smith Taylor Fashion – Refund & Return Policy

At Smith Taylor Fashion, we strive to ensure that you love your purchase. However, if you’re not completely satisfied, we’re here to help.

Returns

We accept returns under the following conditions:

  • Eligibility: Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Return Window: You must request a return within 14 days of delivery.
  • Non-Returnable Items:
    • Items marked as Final Sale
    • Underwear, swimwear, or accessories for hygiene reasons
    • Customized or personalized items
    • Gift cards

How to Initiate a Return:

  1. Contact us at [support@smith-taylor-fashion.com] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions.
  3. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.

Once we receive and inspect your return, we will process your refund or exchange.

Refunds

  • Refund Method: Approved refunds will be credited back to the original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after we receive the returned item.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

  • If you received the wrong item or a defective product, please contact us within 7 days of delivery, and we will arrange for a replacement.
  • Exchanges are subject to product availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please reach out to us within 7 days with photos of the item and packaging. We will provide a replacement or full refund at no extra cost.

Order Cancellations & Modifications

  • Orders can only be canceled or modified within 12 hours of purchase. After that, we cannot guarantee changes.

For further assistance, contact us at [support@smith-taylor-fashion.com].